VietNamNet Bridge – mobile phone subscribers are not only disturbed by advertisement SMSs, but also when a they are woken up at night just because service providers inform them that the money left in their accounts is 28,000 dong.

Lap, a subscriber of MobiFone complaines that every day since January he has been receiving two messages from the operator informing him how much money is left in his account. The worst thing is that these messages are always sent at midnight when he is deep asleep.

“Sometimes the messages are sent at 3 am”, said Lap. All say the same” “The money left n your account is 28,000 VND…” and “You have just added three messages to your SMS account…”.

“I have reported the problem to MobiFone, but until yesterday nothing has changed”, says Lap.

some subscribers of Viettel also complain they often receive the operators’ messages at inappropriate times.

Thinh, a customer at Viettel, said that three months ago, he downloaded eight songs to his mobile phone. When a song was successfully downloaded, he received three messages. And when the time-limit for these songs ended, another three messages was sent to his mobile phone to inform him.

Thinh’s mobile phone even broke down once when it received 24 messages at a time. The messages came at 12 pm when he was taking a nap. This continued on the following day and annoyed me very much”, he adds.

Thuy, a Vietnamobile subscriber, complains that she receives about 15 advertisements a week. Though she found it very troublesome, she does not use the block-message service,afraid that she would miss some important ones.

Viettel’s representative said that Viettel has received complaints from its customers about messages sent at inappropriate times. “Every time we receive complaints from consumers, we check the system and fix the problem”.

As for Lap’s case, Mobifone says that they have checked and solved the problem already. “We made an apology to the customer”, said one of the managersof MobiFone.

A Viettel customer, Long, complaines that he had been charged a roaming fee to China during his trip to Phanxipan Mount, despite the fact that he hadn’t left Vietnamese territory.

When he climbed to the mountain top, he discovered that the domestic mobile phone signal was intermittent while the foreign mobile operator’s signal – China Unicom – was very strong. Long’s mobile phone was set on the automatic roaming mode, so it caught the signal of China Unicom, instead of Viettel or other domestic Operators.

Long noticed this, but he ignored it since he was still on Vietnamese territory and couldn’t be charged roaming fee.

After the trip, Long received a message from Viettel i that his roaming fee to China was 20,000 dong. Although surprised and annoyed, but since the charge was not high,he decided not to complain to the mobile service provider. He said: “Lucky for me, I just received short phone calls. If I kept boasting about getting to Phanxipan’s top, I would have died because of thei phone bill now”.

A source f information from Viettel explained that for some kinds of cell phones, foreign mobile phone signal is stronger than domestic ones. If the phone is set on the roaming mode, it will automatically catch the stronger signal.

C. V